Company Policy • We prefer to book loads and sign the rate confirmation at least 12 hours in advance of the scheduled pickup. We will not rush to a shipping facility that is nearing closing time. • We accept hauls with one pick-up location, and one drop-off location. We cannot book hauls that require multiple pick-up or drop-off locations. • We will not work with facilities that require us to be onsite for more than 2 hours to load or unload our truck. • We can accept a specific appointment time at the shipping facility, but please note that WE WILL NOT WORK WITH RECEIVING FACILITIES THAT REQUIRE SPECIFIC UNLOADING TIME APPOINTMENTS. A time window, or 24-hour access is required at the RECEIVING FACILITY. • If we are not being actively loaded within the first 90 minutes after checking in at the shipper's office, we will notify the broker and the on-site shipping staff that we are declining the contract and leaving the facility due to the unreasonable delay. • For power-only flatbed hauls, the cargo must be properly secured in advance of our arrival. • We will not accept an empty or loaded trailer if we deem it is not in safe, roadworthy condition or if the registration is not current and valid. We will not load or connect to a trailer if negligent safety practices are observed at the facility. • We will not accept loads that require us to provide advance funding of any kind. We will make no exceptions to this policy.